We are committed to the continuous improvement of our processes, through the constant reviewing of our internal system, for which we have procedures in accordance with ISO 9001:2000.

Our Quality Department is responsible of maintaining all records of transactions and customer service, putting the following controls and measurements:

• Monitoring the generated customer agreements and the fulfilling of each one.
• Generation and record of operating procedures.
• Performance measurement for each process.
• Releasing time measurement.
• Generating and sending reports.

 

All summed up in the following Quality Policy:

"Comply with the service requirements specified by the customer ensuring legal certainty customs"

 

Scheduled Time For Customs Clearance

Under our quality parameters and procedures, we offer the following delivery times, from its arrival until dispatch or crossing:

	Time of Clearance
Custom	Days	Hours	Urgent Shipments
Veracruz / Altamira	3 days	Not applicable	48 hours
Manzanillo	3 to 4 days	Not applicable	72 hours
Cd. Hidalgo, Chiapas	3 days	Not applicable	48 hours
Aeropuero Cd. de México	24 hours	8 hours	8 hours
Nuevo Laredo / Laredo, TX	1 day	Not applicable	12 hours